Descrição da Função

Do you have experience in Logistics, Transportation or Customer Service and are looking for your next international challenge?

If so, this could be the opportunity you're looking for

Location Porto
Regime Hybrid
Schedules 3 rotating shifts between 6h and 22h, including weekends and public holidays

Your Mission
You'll play a critical role in ensuring urgent and premium shipments are delivered successfully from booking through final delivery. Your main responsabilities will be

- Monitor the full lifecycle of time-critical and premium shipments;
- Coordinate transportation activities and shipment bookings;
- Build and maintain strong relationships with customers through proactive communication;
- Collaborate with internal operational teams, management and external vendors;
- Anticipate, investigate and resolve transportation issues in real time;
- Ensure customers are continuously updated on shipment status;
- Deliver an exceptional customer experience while meeting operational targets and service levels;
- Support continuous process improvement and operational excellence initiatives.

What We're Looking For
- Fluent English (mandatory a C1 level);
- Additional European languages will be highly valued (german, french, italian, or others);
- Customer Service experience in a fast-paced environment;
- Previous experience in Logistics, Transportation, Freight Forwarding or Supply Chain;
- Strong problem-solving and decision-making skills;
- Ability to work effectively with multiple internal and external stakeholders;
- Commercial awareness and customer-focused mindset;
- Experience handling premium, urgent or time-critical shipments is a plus;
- Experience within the Healthcare or Life Sciences sector is considered an advantage;
- Strong organisational skills and ability to manage multiple priorities simultaneously.

Important
- This team supports critical and emergency shipments across Europe and operates 24/7/365.
- For this reason, candidates must have genuine flexibility to work rotating shifts, weekends and public holidays.

What You Can Expect
- Long-term contract signed directly with a leading multinational company;
- Competitive salary package;
- Meal allowance 10,46 (in card);
- Health and life insurance;
- Tuition program;
- Access to free language courses;
- Extensive onboarding and training programme;
- Career progression opportunities within an international organisation;
- Dynamic, multicultural and collaborative work environment.

If you're passionate about logistics, customer service and solving complex operational challenges in real time, we'd love to hear from you!

Apply now with your updated CV and let's connect.